Shipment processing time

All orders are processed within 1-2 business days. We use UPS Ground services for the shipping.

Shipping rates and delivery estimates

Neo Chair offers FREE shipping on chairs in the continental U.S. (excluding Alaska). The shipping rates on replacement parts are calculated at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Neo Chair does not ship products to P.O. boxes or APO/FPO addresses. Please use a residential or commercial address. 

Customs, duties, and taxes

Neo Chair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Neo Chair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Neo Chair currently only ships within the continental U.S., excluding Alaska. Shipping rates for other countries outside the United States cannot be calculated. 

However, customers have the option to personally arrange a freight forwarding agency to have the item shipped to another country! We will ship the item to a forwarding service location in the US.

For more information, email