Exchange & Returns

Please send 1) order number and 2) the photos of the issues with your order to our email address.
support@neochair.com We will send the replacements as soon as possible.

If your order has not shipped yet or isn't in the process of being packed, we might be able to help. Please email us for assistance as soon as possible. support@neochair.com

If your order has not yet shipped or isn't in the process of being packed, we may be able to help.
Please email us support@neochair.com (as this action attempts to halt processing of your order)
so we may try to assist. Please note that we cannot guarantee that we can modify your order.

Please contact support@neochair.com for return inquiries with your order number. We will provide return label for you.

We process the refund procedure usually on the next business day.
Please note that, in addition to that it will take about 3-4 extra days for credit card company to process this.

Returns will not be accepted if the product is damaged by the customer with scratches, stains, drilling or any other modifications.