Shipment processing time
All orders are processed within 1-2 business days. We use UPS Ground services for the shipping.
Shipping rates and delivery estimates
Free shipping on chairs.
The shipping rates on replacement parts are calculated at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Neo Chair can ship products to PO boxes or APO/FPO addresses. Please select the United States as your country during checkout.
Customs, duties, and taxes
Neo Chair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Neo Chair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Neo Chair’s shipping options which work only within the United States. Therefore at the moment shipping rates for other countries outside the United States can not be calculated.
However, you can personally arrange a freight forwarding agency to have the item shipped to your country! We will ship the item to your forwarding service location in the US.
For more information, email email@example.com