Neo Chair 1-year Warranty

Neo Chair warrants Neo Chair Branded Products to be free from defects in workmanship and materials, under normal usage and conditions, for a period of one (1) year from the date of receipt. The date of receipt is the date shown on the delivery records for the order.

This warranty applies to all Neo Chair Branded Products (Mesh office chairs, PU leather executive chairs, N-Gen gaming chairs, and Marvel gaming chairs) delivered in the United States.

This warranty is only valid for products that are purchased from the official sales channels (Amazon, Walmart, and Neo Chair official website) of Neo Chair, and does not guarantee the products that are purchased from unauthorized sellers.

What our 1-year warranty covers

  • All moving mechanisms against manufacturing and material defects.
  • Steel/wood/plastic frame against manufacturing and material defects.
  • Cushioning/filling materials against manufacturing and material defects.
  • Fabric/leather against seam failure, separation, and material defects.

What our 1-year warranty does not cover

  • Normal wear and tear, or any condition caused by the aging of materials or overexposure to sunlight.
  • Any condition not resulting from ordinary residential wear or any use for which the product was not intended, including but not limited to rental or contract trade or commercial use.
  • Improper assembly, use or care, contact with animals, or the site or environmental conditions (such as heat, humidity, salinity or pollutant gasses)
  • Abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.

How to make a warranty claim

Claims for defective merchandise must be made within ONE year from the receipt of shipment.

Claims for missing parts must be made within 60 calendar days after the receipt of shipment. You must provide your order number to validate your warranty. You can choose to contact us via sales channel that your product was purchased from or contact us via email: You must provide us with a clear picture of the alleged defect. If you refuse to send us the picture that we need to process your claim, we may assume that you cannot substantiate your claim or have abandoned your claim.

For defects in faulty parts, we will ship the replacement parts to you free of charge, and provide you with the necessary installation or assembly instructions. You may replace the parts by yourself or through a third party, but we won't be responsible for any labor costs due to the replacement.

Replacements may vary slightly in looks from what you bought because some of our parts are finished by hand. Replacement items will be warranted until the end of the warranty period for the originals which they replaced or 30 days from the date you receive the replacement items, whichever is later.

We may need you to ship back faulty parts to us. If so, we will collect the defective parts from you at our own cost.

Note: Should you require us to repair or replace an item that is out of warranty, you will pay for all the costs of repair and replacement. These costs may include but are not limited to costs of handling, transporting, and packaging. If, after a reasonable number of attempts, we are not able to fix the defects in the product, we will replace the product or reimburse you in an amount equal to the purchase price you paid less that amount directly attributable to use by you prior to the discovery of the nonconformity.